This Refund and Cancellation Policy ("Policy") outlines the financial terms, billing procedures, and refund eligibility for all services, application programming interfaces (APIs), software development kits (SDKs), and digital infrastructure provided by Aeglis ("Company," "we," "our," or "us"). By registering an account, initiating a subscription, or processing a payment through our platform, you ("User," "Customer," or "Client") explicitly agree to the terms detailed below.
1. Digital Service Acknowledgment and General Policy
Aeglis provides specialized digital cybersecurity infrastructure, real-time artificial intelligence threat intelligence, and automated scanning engines. Due to the immediate, non-returnable, and consumable nature of these digital assets and computing resources, all sales and transactions processed through the Aeglis platform are strictly final.
Upon the successful processing of a payment, the user is immediately granted operational access to our proprietary systems, server allocations, and intelligence databases. Consequently, the standard consumer protection frameworks regarding the return of physical goods do not apply to our digital software services.
2. Strict No-Refund Clause
We maintain a strict zero-refund policy across all tiers of our service. Aeglis will not process, approve, or entertain any refund requests for:
- Initial Subscriptions: First-time purchases of monthly, quarterly, or annual subscription plans.
- Auto-Renewals: Charges incurred due to a failure to cancel a subscription prior to the automated billing renewal date.
- Partial Usage: Periods where the user did not actively utilize the platform, API integrations, or extension tools despite having active account access.
- Account Termination: Accounts that have been suspended, restricted, or terminated by our administrative team due to violations of our Terms of Service, Acceptable Use Policy, or suspected malicious activity.
- Setup and Onboarding Fees: Any one-time implementation, integration, or custom enterprise setup fees.
3. Subscription Cancellations and Access Management
Users maintain autonomous control over their billing cycles via the Aeglis unified dashboard.
- Initiating Cancellation: You may submit a cancellation request at any time prior to your next scheduled billing date by navigating to the billing section of your account profile.
- Continuation of Service: Upon successful cancellation, no further charges will be applied to your payment method. You will retain unrestricted access to your current subscription tier's features and infrastructure until the absolute end of your currently paid billing cycle.
- No Prorated Reimbursements: We do not calculate or issue prorated refunds, credits, or partial reimbursements for any unused days, API call quotas, or bandwidth remaining in the billing cycle post-cancellation.
4. Chargebacks and Payment Disputes
Aeglis maintains a zero-tolerance policy for fraudulent chargebacks or unwarranted payment disputes.
If a user initiates a chargeback or dispute with their issuing bank or credit card provider without prior communication with our internal support team, Aeglis reserves the absolute right to immediately suspend or permanently terminate all associated accounts, revoke API access, and blacklist the user's credentials across our network.
Any outstanding balances resulting from a reversed chargeback, along with associated administrative penalty fees, must be settled before account restoration is considered.
5. Service Level Exceptions and Infrastructure Failure
The singular exception to this strict no-refund policy is determined solely at the discretion of the Aeglis executive management team.
In the highly unlikely event of a catastrophic, prolonged, and documented infrastructure failure originating strictly from Aeglis servers that directly prevents the delivery of core platform services for a continuous period exceeding 72 hours, we may issue a billing adjustment, account credit, or a time-extension to your subscription.
This exception does not cover downtime caused by user-end misconfigurations, third-party internet service providers, scheduled maintenance windows, or force majeure events.
6. Modifications to the Policy
Aeglis reserves the right to amend, update, or modify this Policy at any time to reflect changes in our operational procedures, compliance requirements, or technological infrastructure. All modifications become strictly effective immediately upon publication on this page. Continued use of our services constitutes binding acceptance of the updated Policy.
7. Official Contact and Dispute Resolution
We mandate that users attempt to resolve any billing inquiries directly through our official channels before taking external action. For all financial, billing, or subscription-related correspondence, please direct your communications to our dedicated departmental addresses:
- Customer Support & Billing Inquiries: support@aeglis.com
- Legal & Compliance Matters: legal@aeglis.com
- General Administrative Communications: hello@aeglis.com